One of my resolutions is to remember kind greetings... I've found that often I just start composing e-mails without even beginning with the person's name I'm writing to. And I don't say "Hi" or "Thank You" or "Happy New Year" -- I just start barking out commands. I've also noticed that when people in stores, for instance, say "Have a Good Day," I'm usually half-way out the door and at worst grunt in return and at best say idly, "O.K!" So I'm trying to remember my "Thank you's!" And my "Have a Good Day's!" And right now my "Happy New Year's!"
And while I'm being introspective... I received a package from Aeropostale just before Christmas. An exact duplicate of the package I ordered 2 weeks before. I checked the order numbers and they were the same. I checked my credit card receipt and was only charged for the first package. Somehow the second was sent by mistake. I'm honest, so I called the online customer service, explained the problem and asked how they'd like me to return the second package. She said she'd e-mail me a UPS label so I could return it. She checked my information and when details were complete asked, "Is there anything else I can do for you?" I mumbled, "No, thank you" and hung up. But what I was thinking was, "Yes! You can say, "WOW! Thank you for being honest!!" And I began to wonder, am I honest because I'm honest? Or am I honest because I like the fanfare and pat on the back that comes with it... "WOWEE! You're SOOO honest!! THAAAANK YOU!!!!"
So much to work on in 2009!!